Bathurst Council modernises workforce with Authority Connect App

Bathurst Regional Council’s workforce management case study

Bathurst Regional Council’s workforce includes road crews, shift workers, casuals and office staff, all with different schedules, locations and administrative burdens. Until recently, timesheets and leave management ran on paper and the council knew it was time for a smarter, more scalable solution.

Authority Connect mordernised workforce operations at the council by giving every worker, regardless of role or location, a faster and simpler way to manage their time, without needing to get back on their desks. The result?

Field crews could now record time against the right job numbers as they moved between sites, even offline. Casuals and shift workers could finish a venue shift and submit time straight from their phones. Goods receipting, which used to wait for someone to be at a desk? Completed on the move, and in minutes. The Authority Employee Kiosk gave staff a direct line to their own pay and leave info. A lot of the small HR back-and-forth quietly stopped happening.

This was modernisation done thoughtfully, piloted in stages, refined along the way and rolled out only when the staff felt ready. In this case study, we explore how each phase came together and how these digital workforce management approaches improved day-to-day outcomes for the council teams.

If you are looking to balance progress with minimal disruption, Bathurst Regional Council’s story can lead the way.