Abritas modules

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Get 30% off these modules when you book your Abritas v16.1 upgrade. You need to book before Wednesday 28 January 2024.

1. Customer document upload

Make it easy for your customers to upload their supporting documents relating to their application, or cases directly.

The document upload feature can be added to:

  • Your website forms: documents can be captured as the form is completed The customers ‘My Account’ page so they can upload documents at any point Or both - your website forms and the ‘My Account’ page.

Configurable text can be placed on the upload page informing applicants of what information they need to submit. Once submitted attachments will appear in the back-office system for staff to verify once they have passed a virus scanning check.

2. Communications

Give your customers the option to view and download (where applicable) all communications provided to them from the Abritas back-office system, including letters, emails, SMS, messages, etc.

The customer will be presented with a ‘My Activity’ dashboard within their ‘My Account’ page with panels to access the recent, un-read and all communications. The customer will also be provided with a timeline of all communications which can be filtered by:

  • Types of communications
  • By date range
  • By application.

3. Forgotten login reference

Save time for your service. When applicants forget their login reference, this allows them to self-serve and retrieve it by email. Once requested, an email is sent to the address entered by the applicant, the system completes a quick search as it can only be connected with one active household.

4. Average waiting times (HEX maps)

Enables applicants to make informed decisions about the area(s) they would like to apply for. This module provides details of average waiting times, per area, based on the letting history data captured by Abritas. The area’s will be displayed in a HEX map on the CHP with hexagon representing each area within your boundary.

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