3rd December 2025
Civica to deliver unified Revenues and Benefits system for Westmorland and Furness Council
Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, has been awarded a major new contract by Westmorland and Furness Council to deliver a single, cloud-based Revenues and Benefits system. Replacing multiple legacy systems from the former Barrow, Eden and South Lakeland councils, the new platform will streamline operations, improve citizen experience and save taxpayers an estimated £3.6 million over the next decade.
This contract represents a key milestone in the council’s Revenues and Benefits Harmonisation Project, one of its key digital transformation initiatives since becoming a unitary authority. By consolidating three systems into one cloud-hosted platform, the council will provide a consistent and accessible service for more than 116,000 households and 15,000 businesses, while increasing efficiency and responsiveness. Civica’s proven platform will create a data-driven foundation for managing council tax, business rates, Housing Benefit and Council Tax Support. Automation will remove duplication and manual work, enabling staff to focus on supporting residents when it matters most. The Council will also benefit from Civica’s OnDemand Resource, giving access to trained experts who can assist with implementation, backlogs and staff absences.
In 2026, the Council will also adopt Civica Collect to strengthen debt recovery and oversight across the former authorities. Offering a consolidated debt view and the ability to automate up to 60% of recovery processes, the system supports financial stability while enabling more meaningful engagement with residents through its welfare-centred approach.
Emily Douglin, Executive Director – Local Government at Civica, commented, “We’re proud to partner with Westmorland and Furness Council on this landmark project. The new cloud-based system will deliver significant savings and offer citizens a smarter, more consistent and connected service. As councils across the UK continue their local government reorganisation journeys, this contract sets a strong precedent for how GovTech can enable truly unified services that work better for everyone.”
Cllr Andrew Jarvis, Cabinet Member for Finance at Westmorland and Furness Council, said, “This new system means all residents will receive the same high-quality service, wherever they live. It will give us one set of processes, a more flexible workforce, and deliver real efficiency gains through automation and smarter ways of working.”
The project directly supports key priorities in the Westmorland and Furness Council Plan by improving access to financial support, reducing inequality and enabling a customer-centred, digital approach. By combining technology with a focus on citizen outcomes, Civica is helping the council build sustainable, efficient systems that deliver better public services for the long term.
About Civica
Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. From central and local government to education, health and care, more than 6,000 customers trust and partner with Civica, using our software to deliver critical services to more than 100 million citizens. With operations in seven countries across North America, Europe and APAC and more than 20 years of experience, we’re passionate about supporting the needs of citizens and those that serve them every day. Find out more: www.civica.com