Delivering a single citizen view for the State of Alaska

8th February 2023

Improved decision making and service delivery across the state

Covering the largest area in the US and access to data on 90% of the population, the State of Alaska's Department of Health and Social Services (DHSS) wanted to draw value from their data to guide their decision-making process and improve services. The DHSS selected Civica’s next-generation Master Data Management (MDM) solution to provide the necessary visibility and insight to achieve a true "single citizen view."


  • Implemented a Master Client Index (MCI) to provide a unique citizen ID across systems
  • Integrated MCI to 10 additional major data sources to improve data quality and accuracy
  • Created a single view of the State’s individual customers
  • Identification of those who incur the greatest cost and have the greatest need for services
  • Improved service delivery for better coordinated care.


We now have an up-to-date and accurate picture of every person served by the department, which means we have a holistic view of the cost of service provision and can ensure that every person receives the best, most joined-up service possible.
Beth Davidson, State Health Information Technology Coordinator, Department of Health and Social Services

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