15th November 2022
Southwark Council gain a ‘home’ advantage integrating Civica Case Management with their MS Dynamics CRM
Southwark, lying in the heart of London, is home to notable constructions including Shakespeare's Globe Theatre, The Shard, and Southwark Council’s Complaints and Feedback system; integrating Civica Case Management through APIs with their Dynamics CRM.
This allows the council’s over 1,000 users to deliver quality "personal" services across: Complaints and feedback, Concessionary travel, Information requests, Legal disrepair, Tenancy & leasehold and their HR system.
Read the case study to discover how the Civica integrated with Southwark’s systems with Civica Case Management to reduce the burden of work on their users and residents.
MS Dynamics CRM Integration
Lower responses to under 10 days
1,000 users across 6 areas
Technical Projects officer,
Over the last 10 years the volume of complaints has doubled, however we are able to provide the same quality performance with fewer staff, thanks to Civica’s Case Management software and support for our dedicated users