24th April 2025
Case management automation transformed Aneurin Bevan University Health Board's request handling
The Aneurin Bevan University Health Board (UHB) faced significant challenges in managing its Freedom of Information (FOI) and Subject Access Request (SAR) responses.
With a heavy administrative burden and outdated systems, compliance rates plummeted, impacting their ability to serve citizens effectively.
Read the full case study to find out how the SAR team at the Health Board improved their compliance from a challenging 26% to a consistent 100%. This detailed case study also highlights the FOI team's impressive and sustained compliance, typically above 94% and often as high as 100%.
Key outcomes
98% compliance achieved, dramatically improving FOI and SAR response rates
90% faster request processing, significantly reducing response times for citizens
Best practice case management, streamlining workflows for efficient and effective responses
We can work effectively with Civica to stay well ahead of our compliance targets. If we were to have a blip in resourcing if there were several staff absences at once, for example, it would no longer be a worry. We can even afford to help other departments out when they are struggling because we have full visibility of what’s in front of us. It’s dramatically changed our working style, removing a lot of stress points and making us more effective in delivering results.