Cx streamlines work at North Yorkshire Council

14th May 2024

Civica’s Cx Environmental Health software helps improve efficiencies, insights and compliance.

Hambleton District Council is one of seven former district and borough councils that merged to form North Yorkshire Council, a unitary authority, in April 2023. Hambleton served a population of over 850,000 and covered an area of more than 500 square miles, making it one of the largest UK local authorities by land area.

With such a huge demand, the Environmental Health team needed a new regulatory services solution to support its day-to-day work. The Council chose Civica’s Cx solution. The cloud software met their requirements, streamlines work, manages customer communications, and generates better insights for the team.

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Key outcomes:

GDPR compliance for data retention

Increased efficiencies for officers and managers

Enquiry response time cut to 5 days

Vikki Flowers,

Head of Environmental Protection,

North Yorkshire Council, formerly Environmental Health Manager at Hambleton District Council

Cx has helped us meet our objective of responding faster to general enquiries and complaints, We're down from seven days before the pandemic (and 10 during it) to five, and from the Cx dashboard I can see it's usually much faster than that.