Civica helps Moira Shire Council Streamline Business Operations

Download case study

7th July 2023

Moira Shire deploys Civica Business Process Alignment Service to revamp their internal processes

Moira Shire Council manages an area of 4,045 square kilometers in northern Victoria, Australia. Over time, the council faced challenges in understanding its internal processes and identifying all unknown tasks performed by staff members.

By involving the team in Civica’s Business Process Alignment (BPA) Service, the council was able to streamline operations, improve communication and boost efficiency, and optimize its workflows.

Download case study

Key outcomes

Increased efficiency and agility to adapt to market shifts

Enhanced communication and collaboration among staff

Comprehensive understanding of end-to-end processes

Improved documentation and organisational outcome

Streamlined operations and procedural consistency

Aligned internal processes, boosting profitability and growth




It was great to see the team taking ownership over the process, not just following a process from five years ago. It’s something we have learned. We’ll probably organise teams’ process review every few years because systems change, legislation changes, and people change.

Business Process Alignment

Achieve business process optimisation to enhance business performance & efficiency.

Discover more