Improve your customer service reputation with a secure Complaints Management System
Civica Complaints Management Software, powered by iCasework, provides a secure, cloud-based complaint handling system that enables teams to track, manage, and resolve customer complaints efficiently across your entire network.
Centralised complaint tracking
Capture and manage feedback from multiple channels, including social media platforms, in one secure complaints management system.
Automated workflows for efficiency
Improve efficiency by reducing manual tasks, minimise errors, and accelerate processes, leading to increased customer satisfaction.
Real-time insights and reporting
Monitor trends, analyse complaint data, identify areas for improvement, and support handling customer feedback effectively.
With Civica’s complaints management tool, Customer support teams can simplify the complaints process, leading to a more efficient and effective complaints management process that drives service excellence.
Why choose Civica Complaints Management?
With 25+ years of experience, 200+ customers worldwide, and 6M+ cases processed annually, Civica delivers a smarter way to manage complaints. Our secure, cloud-based platform streamlines processes, improves response times, and drives service excellence. Join leading organisations worldwide to enhance compliance, automate workflows, and improve customer satisfaction.
Responsive
- Capture, manage, respond to and report on feedback from across your organisation’s network enabling you to protect your reputation and improve service quality.
Efficient
- Easy to use tools and intuitive workflows require minimal training.
Highly configurable
- Highly flexible low-code / no-code workflow tools allow rapid implementation and updating.
Cloud-based
- Delivered as a cloud-based, secure, scalable, and high-performance SaaS solution.
Over the last 10 years the volume of complaints has doubled, however we are able to provide the same quality performance with fewer staff, thanks to Civica’s Case Management software and support for our dedicated users.
Explore our key features to see how Civica can transform your complaints management
- Regulatory Compliance Made Simple – Meet evolving regulations effortlessly with built-in tools that ensure adherence to complaint handling codes and standards
- Seamless Case Capture – Centralise cases from phone, email, webforms, and social media into one structured system for faster resolution
- Efficient Case Management – Gain full control over cases with tools that enhance collaboration, tracking, and resolution speed
- Automated Correspondence – Reduce manual workload with smart automation, letting case handlers focus on what truly matters.
Book a demo
If you have any support-related queries, please visit our Support Center for assistance.
By clicking 'SUBMIT', I understand and agree to you using my information to respond to my enquiry and to email me further marketing communications from Civica. You can unsubscribe or select your email preferences anytime through our Email Preference Centre.
Privacy – At Civica we take your privacy seriously. We collect data via our website to operate effectively. We will use the information you provide to respond to your enquiry and to email you further related marketing communications from Civica. You can read our full privacy notice here.
