Universal Pensions Management

Delivering cloud enhanced pension services. Improving the member journey.

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An automated pensions management solution which saves you time and money, provides better outcomes and makes the member’s journey easy.

We’re 100% committed to making it easy for our customers to participate in the Pensions Dashboard Programme. Find out more about our plans below.

Are you dashboard ready?

Our cloud optimised pensions management software:

  • Provides cutting-edge process automation, reducing administration costs and improving data quality
  • Drives self-service creating the most advanced digital transformation through our custom-built ‘Member Online’ and ‘Employer Online’ portals
  • Leverage powerful integration with leading industry solutions, providing bank validation, identity, and document verification, as well as innovative contact solution.


UPM overview  Book an online demo today

Did you know our flexible UPM services also include a Pensions Payroll Service? Our secure processes deliver the payroll service using your existing UPM system, ensuring that your team still sees the status of payroll reports and transactions at any time.

Pensions Payroll Service


Peter Hughes,

Deputy Pensions Manager,

Southwark Council

The new Civica UPM platform will give us all the tools to provide a much-improved service to our members, employers and stakeholders such as the Local Pension Board. The platform will help future-proof our digital systems and we will also benefit from longer-term cost savings of around 40% in cloud deployment and support.

Joanne Darbyshire,

Managing Director,


Civica’s scale and experience means we can work together in the future on exciting technologies such as biometrics to build an even stronger digital platform for our pensions administration service in the future.

More than 100 schemes with over

of funds invested


members delivering a unique, process-driven solution


local government pension schemes achieve the lowest cost of ‘per-member administration’ from our UPM solution

Crucial pensions software helping to secure a vital safety net

UPM aids the Pension Protection Fund (PPF) to deliver high quality services and peace of mind for customers.

Case study
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The Future of Pensions Administration in 2030

Following a forum with our biggest customers, Pensions Managing Director, Chris Jones shares the top three megatrends that will impact how we deliver pensions administration capabilities that are fit for the future.

Find out more

Machine Learning - Future of the Pension Industry

Richard James, Civica Pensions Product Director, explores the untapped potential of machine learning and how it can drive positive change in the pensions industry.

Read more

Secure ID & Verification

The risk of fraudulent activity, associated costs and reputational damage are among the many challenges faced by pension funds.

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Secure ID & Verification

Industry Voice: Pension administration

Creating the digital service of tomorrow

Read the Professional Pensions article
Simon Barker, Strategic Advisor, Civica Pensions

Find out more about how Civica can transform the way you work