Civica Complaints Management for Financial Services is compliance-ready and designed complaint management software to allow you to meet detailed regulatory requirements and at the same time enhance the customer experience.
In addition to our ‘out of the box’ case management capabilities, Civica Complaints Management can be easily extended to support section 75 disputes, chargebacks, data privacy and remediation case management processes. We support regulatory and legislative requirements across the globe including the UK FCA DISP rules, European complaint handling regulations, US CFPB compliance programs, Australia's RG 271 dispute resolution rules and Canada's consumer protection regime.
Recent client projects
6th April 2023Civica helps Admiral Insurance Cut Complaint Administration Time
15th November 2022Southwark Council reduce workload with case management
4th October 2022Cheshire West and Chester council legal case management
5th September 2022Tesco Bank financial complaint handling case management
21st July 2022NHBC streamlines complaint handling solution
FCA – United Kingdom (UK)
Civica Complaints Management for Financial Services has been designed to enable UK financial services providers to meet the requirements set out in the FCA DISP handbook
Complaints and Disputes – United States (USA)
Civica Complaints Management for Financial Services helps US financial service providers to meet the requirements set out in federal and state regulations.
Customer Outcomes Manager,
Beyond helping us provide a better complaint handling service, we use complaint data to identify opportunities to improve customer propositions
The platform can also easily be deployed to meet the needs of financial companies around the world with Civica supporting organisations across Europe, United States, Canada, Australia, New Zealand, and Singapore.
If you would like to learn more about Civica Complaints Management for Financial Services, contact us to book a demo.