13th April 2021
Cx Housing cloud software will boost digital services and provide future-proofed technology platform to support growth
Stockport Homes has agreed a new five-year, £1.2m contract with Civica, a global leader in software for public services. Civica will supply its cloud Cx Housing, Asset Management, Contractor Workforce and Abritas software to streamline the customer experience, increase automation and mobile services across the organisation.
Stockport Homes was formed in 2005 to manage housing stock on behalf of Stockport Council. The organisation manages 12,000 properties, including social and affordable rent, shared ownership and leasehold properties and has around 600 employees.
The Cx Housing platform will support Stockport’s ambitious vision to consolidate all online processes and move to a more customer-centric model. It will enable a single view of people, property and asset data on one mobile-enabled system, and will also support Stockport’s plans to grow its commercial business arm alongside the social housing portfolio.
With the target to move 70% of transactions online by the end of 2023, Cx will simplify all customer transactions through a configurable online customer portal, where people can access help and information needed at any time, including applying for housing, bidding for properties, logging repairs or making rent enquiries.
Cx will offer easy access for employees with all customer information available in one place rather than multiple applications. Improved workflow and automation, alongside integration into Microsoft Office 365 and SharePoint, will boost communication across the organisation and allow users to be more proactive for customers. Employees can also access the system anytime, anywhere, supporting Stockport’s increasingly flexible and mobile workforce.
John Chambers, Group Head of IT at Stockport Homes said:
We are passionate about engaging our customers and providing comfortable and affordable homes. Civica’s Cx Housing platform will improve our customer journey and simplify processes for our people. The system is flexible to support our growing commercial objectives and, as we grow as an organisation, we look forward to shaping our future housing services in partnership.”
Michelle Tyler, Managing Director, Social Housing at Civica, added:
Our digital housing platform focuses on customer experience and will connect all of Stockport’s customer and property data to create a single view and help meet customers’ differing needs. We’re pleased to partner with Stockport on this major digitalisation programme to help deliver high achieving, efficient and streamlined business processes and support ambitious growth plans for the future.”
This latest contract follows recent customer wins including London Borough of Redbridge, Harrow Council, One Housing and Places for People. Across the UK, Civica works with 400 UK social housing organisations, serving more than 5.3 million customers, with tenants accessing 500,000 cloud-based services.