15th December 2016

Improving compliance and productivity of care staff

Civica is delivering an integrated mobile workforce management solution for MiHomecare designed to optimise staff and care and accurately track time, visits and mileage via GPS technology for over 6,000 carers.

The innovative partnership approach has allowed MiHomecare to increase compliance of home visits by 35%. They can see in real-time live calls coming in against their care plans allowing for increased flexibility and mobility of staff and assurance of providing care on time through a simple and intuitive solution.

In our first branch before the mobile solution was activated we were hitting around 60% compliance for all visits. We had a feeling that the Coldharbour system would improve the situation thanks to the GPS location and live updates of the schedules. After only 4 weeks our compliance had hit 95% we knew that this system was the way forward.”

James Hockley, Systems Development Manager, MiHomecare