Cx creates a single view of tenant and property information for Clanmil Housing

Using multiple data sources across teams hindered
front-line staff in delivering responsive tenant services.

Clanmil Housing manages over 5,000 social homes and provides housing services to 10,000 people across Northern Ireland. Without a customer relationship management (CRM) solution, and with multiple data sources being used across the organisation, they struggled to keep on top of their businesscritical data. This impacted the multi-disciplinary teams as they could not access or view accurate information about the tenant or property; hampering the delivery of responsive services.

Outcomes

• A successful go-live with Cx housing

• Real-time access to accurate tenant and property information

• Tenant enquiries can be dealt with more efficiently

• Integrating Keystone and Cx significantly improves access and visibility of upcoming planned maintenance

• A communication engine allowing Clanmil to communicate with its customers in their preferred way

• Great teamwork between Clanmil and Civica. Instrumental to this, was the creation of a go-live plan/checklist to ensure the project stayed on track.

Read more