Cx transforms tenant services, supports mobile working and streamlines processes for Muir Group

19th February 2020

With a single integrated solution to manage tenants and assets, Muir have streamlined data sources to improve workload and time management.

Creating a single data source 

Muir Group Housing Association owns and manages more than 5,500 homes across 33 local authority areas in the UK. They provide a diverse range of housing solutions and services to its tenants, including repairs and maintenance. With more than 72,000 calls to the customer service team annually, Muir needed to deliver fast and efficient responses, as well as pre-empting enquiries to improve tenant services and increase tenant communications and engagement. 

Cx now drives asset management data to deliver one version of the truth.

Ian Whitwell, Assistant Director of Business Transformation and Technology

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  • A single solution
  • Delivers cultural change through mobile working
  • Accelerates responce times