Annual Review 2018


Business Review







Strong operational and financial performance

2018 was another successful year for the Group. We maintained excellent momentum with a strong operational and financial performance underpinned by ongoing investment in our people, our products and our platform.

Civica is the leading software-based technology partner for our markets worldwide, providing the cloud software, digital solutions and automation behind vital services for over 90 million people. During the year we extended our prominent position organically and through acquisition to support the needs of our customers and the long term development of the business, including progress with our cloud strategy and technology innovation.

Overall we added 935 new colleagues in 2018. We acquired 6 great new businesses. We increased our employee and customer satisfaction ratings. And we secured a record number of new contracts including our largest to date. Civica has now grown net revenues by 76 per cent over the last 3 years, reflecting sustained demand for our products and services and the commitment of our team in the successful execution of our strategy.

During 2018 we delivered a strong performance, maintaining excellent momentum with our clear strategy underpinned by investment in our people and products. 

Wayne Story, Chief Executive Officer

Trading results

Group revenues in the year to 30 September 2018 increased 15 per cent to £373.2 million (2017: £324.7 million), led by a strong organic performance across UK software and managed service divisions and significant growth in our international business. EBITDA increased to £77.7 million (2017: £68.7 million).

Civica is a cloud leader for our markets, supplying cloud software and solutions for more than 1,000 customers. Already the standard in many areas, in 2018 we continued strategically to increase our scale of activity organically and via acquisition. We introduced new products and services to support customers with migration, delivered large-scale digital solutions and signed more than 100 new agreements overall, with cloud-based solutions making up more than 80 per cent of major new deals for our international business.


Civica serves a large, diverse and growing market. With sustained social, economic and demographic pressures from housing and health care to high streets, organisations are critically dependent on technology and automation to provide efficient services and deliver a better customer experience.

Through continued investment in our products and people and our strong underlying earnings visibility we are confident that the Group has a strong foundation supporting our growth and strategic development, and I believe Civica remains well placed as the partner of choice for the future as the leading provider of our kind.


Reflecting sustained demand for our products and services, the ongoing successful execution of our strategy and the investments we continue to make, Civica has now grown net revenues by 76 per cent over the last 3 years.