Civica is a partner for 900 government organizations around the world. We deliver critical software, digital solutions and managed services to improve the high-quality high quality local services for 50 million people, with a shared vision and commitment informed by 30 years of experience.
State and local governments are under more pressure than ever to streamline citizen services and deliver better outcomes at a lower cost. With data volumes growing every second, it's important for organizations to harness the full potential of their data to unlock greater efficiencies and improve citizen services.
Trusted by state, regional and local governments across the U.S. and worldwide, our Master Data Management (MDM) solution provides a simple, cost-effective way for large organizations to deliver this single view of the citizen and set the stage for future digital transformation efforts – including ambitious CRM and business intelligence projects.
We help government organizations rapidly transform their customer experience, improve operational efficiency and enhance performance through deeper business insight and scalable cloud platforms. Providing a complete end-to-end capability – from strategic consultancy and analytics to designing, building and managing secure, integrated digital solutions – our tailored user-centred approach supports organizations through every step of their digital journey.
We provide a broad range of managed services, ranging from cloud solutions and application hosting to business process services enabled by software and automation. Covering hardware, infrastructure, software and service management, we are a proven partner with a flexible commercial approach, helping our customers to work efficiently and effectively and to speed up the adoption of modern technology.
State & Local Government MDM
We implement a single view of the citizen to accurate, complete, consistent citizen data across departments and agencies, as well as a holistic view of citizen service consumption so that you can make more informed decisions. With a common entry point for front office, back office and citizen self-service, and a common data backbone for digital transformation and CRM renewal, you can achieve better outcomes – and a better experience – for the citizen.
For state and local government IT partners, embedded MDM provides a powerful solution to improve the functionality and value of your applications. Create a next-generation IT portfolio with sophisticated customer or citizen identification and matching at its heart – enabling greater efficiencies, customer service and analytics for your clients, with standardization, scalability and speed.
Dynamics CRM Integration
With our CRM solution, MultiVue Integrate, you can get a real-time enterprise-wide 360-degree view of the customer directly from Microsoft Dynamics CRM to revolutionize customer satisfaction by handling more inquiries first time, identify more cross-sell and upsell opportunities, empower staff to provide best-in-class customer experiences, and fuel growth by improving customer retention rates.
We now have an up-to-date and accurate picture of every person served by the department, which means we have a holistic view of the cost of service provision and can ensure that every person receives the best, most joined-up service possible.”
Beth Davidson, State Health Information Technology Coordinator, Department of Health & Social Services, State of Alaska