Innovation & Insights

For nearly 20 years, we’ve been delivering results for public services by harnessing new thinking and innovative technologies.

Our innovation goal is to continually expand our technology expertise and, in close collaboration with our customers and partners, deliver better services for communities around the world.

Civica NorthStar, our innovation lab, is focused on creating enhanced outcomes for public services by applying fresh ideas around data, automation and new technologies.

A proven innovation approach for public services

A proven innovation approach for public services

Proud to have achieved

of unbroken growth

Investing over

of our revenues in innovation

A team of

innovators around the world


Get inspired with our latest innovation articles and reports for public services

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Are you talking to me?

From Alexa to Siri, or Bobi to Florence bots have become a seamless extension in our everyday lives. In volume 2, we delve into their world and examine the impact for public services

Find out more
Conversational artificial intelligence

Together, we can build the future. Learn more and get involved

Strong innovation partnerships with