How to buy...

Civica is part of a number of buying and procurement frameworks. To find low cost high quality solutions contact our experienced team today.

Crown Commercial Service - Digital Marketplace

Civica is an approved supplier through the UK’s Digital Marketplace. Civica’s position on two Digital Marketplace frameworks, G-Cloud and Digital Outcomes and Specialists 3, enables it to provide cost-effective and compliant procurement routes to public sector customers, enabling them to quickly and efficiently access a wide range of Civica resources, services and solutions.


Under G-Cloud 12, the latest iteration of the G-Cloud framework for cloud-based services, we offer an extensive range of more than 285 cloud-based services across the 3 service lots of cloud hosting, cloud software and cloud support.

We specifically offer a range of cloud-based services to help our UK public service customers use cloud to enable service transformation. It’s crucial to us that we provide a simple, cost-effective and compliant procurement route. That’s why the availability of our solutions on G-Cloud 11 is so important to us. 


Digital Outcomes & Specialists 3

Everything that a buyer needs to design and develop a digital service can be purchased through Digital Outcomes & Specialists 3, the latest digital supplier framework on the Digital Marketplace. Civica can deliver all of the technology and services that the framework offers:

  • Digital Specialists – Skilled individual resources for a wide range of digital roles, including Developers, Agile Coaches or User Researchers
  • Digital Outcomes – Multi-functional teams to deliver digital outcomes or projects
  • User Research Labs – User research facilities, equipped to carry out service testing activities, in over six locations across the UK 
  • User Research Participants – People from a specific user group to help evaluate your digital services


Crown Commercial Service - Other Frameworks

The Crown Commercial Service aims to provide an integrated commercial and procurement service for Government and the UK public sector. Civica has secured a place on the following frameworks

Management Consultancy Framework – RM3745 – provides access to Civica’s consulting capability across business and ICT Consultancy 

Management Consultancy Framework (MCF2) - RM6008 - complements RM3745 Management Consultancy Framework, offering a range of consultancy services.

Technology Services 2 – RM3804 – central government, local authorities and NHS trusts  utilise Technology Services to access Civica’s technology services including help-desk, desktop, networks, infrastructure and systems integration.

Corporate Software Solutions - RM3281 – for public sector customers requiring Corporate Software Solutions with Civica covering CRM, Enterprise Content Management and Data Management

Sector Based Frameworks

Data & Application solutions – RM3821 

Postal Goods & Services Framework – RM1063

Traffic Management Technology 2 - RM1089 (Lot 15)

ICT Services for Education – RM1050

  • Contract: 978 - Cashless On-line Payment Solutions & Cashless Catering Systems

The framework will enable, predominantly schools, to procure the supply, delivery, installation & support of Cashless Catering Systems and associated services. Many schools have identified an increasing need for cashless catering systems. Cashless catering systems remove the handling of cash at the point of sale and speed up the food service. The system can provide schools with a wealth of information regarding meal uptake, menu options, nutritional reporting, free school meals data etc. Cashless Catering solutions may incorporate pupil recognition systems such as biometric, swipe card or PIN facilities as well as an online payment capability and the touch screen hardware required at the point of sale.

Payments/Health Care Sector products and services may also be procured under appropriate Digital Marketplace, Crown Commercial Service or ESPO frameworks.

Health and Care

NHS London Framework
PARIS, CostMaster, SLAM & QlikView

  • LOT 1 - Application
  • LOT 2 - Hosting Services
  • LOT 3 - Integration, Reporting & Portal Services

Health Service Executive

  • Lot 2 - Framework for Electronic Document & Records Management System

Health Trust Europe

Document Storage, Scanning and Related Services framework agreement offers a simple and compliant route to market for the procurement of a range of documents and records management services at competitive rates. It offers users the flexibility of allowing both direct call-off and further competition under the provisions of the framework agreement.

Payments/Health Care Sector products and services may also be procured under appropriate Digital Marketplace, Crown Commercial Service or ESPO frameworks.


ESPO is a customer-focused, public sector owned professional buying organisation. Committed to getting the most for our customers by pursuing best practice in procurement, sourcing, supply chain partner support and management, contract management and EU compliance.

Electronic document scanning solutions - Framework 390

This ESPO framework provides access to a range of document scanning solutions including the scanning, storage and disposal of documents, the supply of software and consultancy services.


Scotland Excel

Scotland Excel, the procurement organisation for all 32 local authorities across Scotland, has awarded Civica a place on its Customer Service Platform framework (Lot 2: On Premise Solution).The framework is designed to enable councils to buy quality 'off the shelf' packages that:

  • Log, process and respond to customer requests
  • Allow customers to 'self servce' through an online portal
  • Include effective reporting tools
  • Share information to cut duplication

Civica provides its market-leading Digital360 capability, together with comprehensive design, integration and support services, through the framework, supporting Scottish local authorities with improved customer services and digital transformation.