Managing the unknown: Flexibility & compliance in the public sector

23rd July 2020, 2pm, Free online webinar 

Have you locked down your internal processes? Today, more than ever, the flexibility and compliance of your contact centre operations is key. Returning to normal, with the threat of localised lockdowns, means public sector organisations need the flexibility in their infrastructure to quickly change from in-house to remote working scenarios.

Join us to hear how implementing the right mix of technology can give you and your community the confidence that payments will be secure, and customer experience will be maintained - regardless of where your agents are physically based.

Civica Payments' Phil Painting will take you through the challenges within the sector and what can be done to prepare and manage these. Dom Newman, from PCI Pal, will join Phil to discuss securing payments for remote workers and share Waltham Forest Council’s successful compliance journey.

Register now