Durham County Council tackles fraud caseload faster with Civica

Common database and streamlined processes helps improve team efficiency and widens investigative options in the future

Benefits

• Improved front line prevention and detection of fraud
• Improve departmental efficiency
• Holistic view of caseload
• Platform for future investigation tools
• More accurate reporting from the single database
• Enhanced reporting to support HBMS and DWP requirements

We have successfully consolidated five systems’ information onto a single database to work more effectively. Civica enabled us to streamline processes across all seven sites while facilitating future platforms for greater sharing of resources to tackle fraud."
Sara Newton Fraud Investigation Officer, Durham County Council

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