Transforming driver licensing services with digital technology

11th February 2022

New Driver Licensing Online System improves user experience and reduces driver licensing processing

The Driver & Vehicle Agency (DVA), an Executive Agency of Department for Infrastructure in N.Ireland, is responsible for the administration and enforcement of driver licensing across the region. And with large volume of transactions to be delt with, DVA’s aim was to realise their customer focus and service improvement vision across their operations and processes.

Read the case study to find out how Civica achieved just that by providing new Driver Licensing Online System within 14 weeks to reduced administrative burden and driver licensing processing time, with overall improved user experience.

Download case study

85%reduction in fast-track driving licence renewal time

98% satisfaction rating from customers

14 weeks delivery time of

Pat Delaney,

Director of Operations,

Driver & Vehicle Agency

The Driver Licensing Online System has improved the customer experience with customers indicating a 98% satisfaction rating.