9th March 2021
We quickly established that CivicaCollect had the capabilities to optimise a single view of debt across Exchequer Services. Since going live our objectives have been surpassed. We are now able to offer our customers an improved experience with the ability to prioritise those with financial difficulties and tailor our approach based on circumstance and ability to pay.
We are also able to automatically apply correct fees across multiple legislations and debt types. This new debt strategy is beneficial across all income streams in the council."
Charlotte Acutt, Operations Manager, Income at London Borough of Southwark.