Improved engagement with patients and families at University Hospitals of Derby and Burton NHS Foundation Trust

20th July 2020

University Hospitals of Derby and Burton NHS Foundation Trust needed a solution for the capture, use, analysis and reporting of patient experience data. 

Civica Engagement Solutions designed and implemented our web-based Saas (Software­as-a-Service) platform, Civica Experience. This included the print and design of survey forms (including the FFT), deployment of our bespoke iOS app and the integration with Trust systems for the delivery of SMS patient surveys.


  • Increased accessibility with iOS app
  • Deeper insights through automated text analysis
  • Quicker access to data with push reporting and alerts

I cannot truly express enough how impressed we have been with the whole team, right through from the first pitch for our custom, to the ongoing support during implementation and beyond.

The team are by far the most engaging team in a patient engagement / communications company we've ever worked with. Their in-depth understanding of our patients and how we need to engage them put them far in front of their competitors.

The innovations on the horizon are very exciting to us, and existing innovative reports and functions in the system far out-strip anything we've had before.

Finally, we can develop really good and innovative ways of engaging with our patients and their families by working with Civica's team.
Sara Todd, Patient Experience Manager

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