Civica Experience enables improved engagement with patients and families at University Hospitals of Derby and Burton NHS Foundation Trust

In 2019, University Hospitals of Derby and Burton NHS Foundation Trust (UHDB) needed a solution for the capture, use, analysis and reporting of patient experience data.

UHDB was formed in July 2018, following the merger of Derby Teaching Hospitals and Burton Hospitals. This set up required the introduction of Civica Experience across multiple sites, as well as the consolidation of work previously carried out across two separate legacy systems.

The challenge: The challenge was to introduce the Civica Experience platform in a way that would integrate the work being done across the two previous Trust's and their separate systems, bringing significant benefit to employees at UHDB whilst ensuring ease of access and continuity of service for patients. This involved creating new reports, integrating with Trust systems and merging two distinct sets of historical data.

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