26th July 2017

Efficient housing asset management at Cartrefi Cymunedol Gwynedd

Finding the right asset management solution

When housing association and registered social landlord Cartrefi Cymunedol Gwynedd (CCG) was set up in 2010, around 6,300 council homes in towns and villages throughout Gwynedd came under its management. To get a clear picture of the condition of its housing stock, CCG engaged a specialist firm to carry out a comprehensive survey.

With the help of Keystone, CCG went on to plan a five-year improvement and refurbishment programme of its housing stock. With a budget of £136m, CCG brought homes up to the Welsh Housing Quality Standard (WHQS), by 2015. Details of all the improvements —from roofing and insulation to kitchens and bathrooms —were recorded in Keystone.


  • A single source of accurate, up-to-date information for all users about CCG’s 6,300+ homes
  • Streamlined working practices for field-based staff, saving time and raising productivity
  • Simplified report generation and compliance processes
  • Improved control and transparency in critical areas such as fire risk management, gas and boiler servicing, and scheduled maintenance
  • Increased rental income and lower fuel bills for tenants through improved energy performance ratings.
Being able to use and update Keystone in the field speeds up each stock condition survey by about 45 minutes. Adopting a mobile working approach helps surveyors reach our target of completing 1,200 surveys a year.
Geraint Jones, Head of ICT, Cartrefi Cymunedol Gwynedd

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