PTC automation boosts efficiency, making more time for customers

In common with much of the public sector, over the last couple of years the Revenues team at Basingstoke & Deane Borough Council has faced an increased workload and a squeeze on resources. In short, they have had to find ways to do more with less. So they turned to Civica, whose OPENRevenues product they have been using for some 20 years, to find ways to increase the efficiency of council staff and processes.

Benefits

• Boosts staff productivity
• Reduces error rates
• Frees up time to clean up databases
• Improves service levels to customers
• Frees resources for revenue enhancing activities
• Removes the need to manually run numerous small tasks like banking processes (direct debit runs, debt consolidation checking, refunds etc.)
• Ensures completion of all back-office tasks
• Frees up resources through automation of back office processes

We had the highest collection rates ever last year because the team had more time to spend on debt recovery.”
Lucy Gallyer, Local Tax Team Leader , Basingstoke & Deane Borough Council

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