Embracing citizen feedback using complaints

Manage, capture and report on citizen feedback, cases, and complaints across your entire network. Councils that see complaints and feedback for the rich source of useful feedback that it is can help.

Download Civica’s Embracing citizen feedback guide and learn how:

  • Better complaints handling means happier citizens
  • Keeping up to date with feedback can help councils keep up with changing community sentiment and minimise systemic issues
  • How easy to use tools can help empower your staff, right across the council eco- system.

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2021 guide to complaints handling

What does good complaints handling look like in 2021?

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Guide to Best Practice Complaint Handling


Manage customer feedback, complaints and issues more effectively with cloud software that’s quick to set up and easy to use

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