11th February 2022
New Driver Licensing Online System improves user experience and reduces driver licensing processing
The Driver & Vehicle Agency (DVA), an Executive Agency of Department for Infrastructure in N.Ireland, is responsible for the administration and enforcement of driver licensing across the region. And with large volume of transactions to be delt with, DVA’s aim was to realise their customer focus and service improvement vision across their operations and processes.
Read the case study to find out how Civica achieved just that by providing new Driver Licensing Online System within 14 weeks to reduced administrative burden and driver licensing processing time, with overall improved user experience.
85%reduction in fast-track driving licence renewal time
98% satisfaction rating from customers
14 weeks delivery time of
Director of Operations,
Driver & Vehicle Agency
The Driver Licensing Online System has improved the customer experience with customers indicating a 98% satisfaction rating.