Streamlining case and complaints management with iCasework

Helping organisations maintain high-quality case management experiences for teams and customers with iCasework, the leading case management software.

Download Civica’s iCasework fact sheet and learn:

  • How cloud software can capture and analyse feedback across all your channels 
  • How iCasework helps teams to focus on feedback and customer advocacy 
  • Why over 1 million complaints are annually managed using iCasework.

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2021 guide to complaints handling

What does good complaints handling look like in 2021?

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Guide to Best Practice Complaint Handling


Manage customer feedback, complaints and issues more effectively with cloud software that’s quick to set up and easy to use

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