Application Support Analyst, Belfast

25th August 2020

Job Title: Application Support Analyst

Location: Belfast (on customer site)

 

Join our team supporting critical applications for public services. 

We’re currently searching for a number of Application Support Analysts to join a new team within Civica who will be supporting a new application to be used in a public service customer. You’ll be working on client site with some work in the Civica Belfast office. 

  • Top rated employer - Glassdoor
  • Accredited, ‘Investors in People’ - Gold

Civica is an international software company and a global leader in public services technology with more than 3,000 customers across 10 countries.

  • 18 years of unbroken growth
  • 9 years average length of service
  • 1 in 4 vacancies filled through internal promotion

About the role

You’ll be working closely with the project manager, development team and the end client to ensure a smooth service is delivered and work out any bugs or common issues. 

You’ll also be providing support to the end client and assisting them with their issues.

About You

The successful candidate will have the ability to develop strong relationships with users of the system, be highly analytical and be able to be proactive in regards to creating user guides or reporting common issues with potential solutions to the development team.

Ideally you’ll be confident in your ability to prioritise tasks which will in turn allow you to deliver high quality support services. 

Essential skills

  • Good knowledge of scripting and querying SQL /MS SQL Server 2008 to 2016
  • Excellent communication skills, both verbal and written and ability to provide clear and effective reporting and documentation.
  • Ideally you’ll have some experience providing some level of IT/Application support

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity & equality - Financial Times 2020. 

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.