Business Process Services

Helping you transform the way you deliver services

Working in partnership to deliver results

We have a track record of successful partnerships in local and central government, education and healthcare, where our range of IT-enabled business process services are helping to transform service delivery and efficiency.

By applying a combination of business process and operational expertise, technology know-how, sector knowledge and a flexible commercial approach, we help our customers achieve step-changes in service improvements and savings.

The services on offer range from OnDemand resources to supplement your service delivery teams when required, through to strategic partnerships and specialist business process outsourcing.

I am not aware of another public–private partnership that has such light-touch governance and focus on innovation, yet is delivering key frontline services at significantly lower cost and with year-on-year better outcomes.” Jack Hegarty, Joint Chief Executive/Managing Director, Malvern Hills and Wychavon Councils.

Out-of-hours contact centre supports the residents of Hull

If an emergency arises in Hull outside of normal working hours, the council is just a phone call away, with Civica's round-the-clock support on a single number.

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OnDemand Resource

Giving you access to a pool of experienced people who can support you in delivering a wide range of front-line services whenever required.

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The changing landscape for local government

A new working model to deliver integrated services in the run-up to 2025 and beyond

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Find out more about how Civica can transform the way you work