Business Process Services
Helping you transform the way you deliver services
Working in partnership to deliver results
We have a track record of successful partnerships in local and central government, education and healthcare, where our range of IT-enabled business process services are helping to transform service delivery and efficiency.
By applying a combination of business process and operational expertise, technology know-how, sector knowledge and a flexible commercial approach, we help our customers achieve step-changes in service improvements and savings.
The services on offer range from OnDemand resources to supplement your service delivery teams when required, through to strategic partnerships and specialist business process outsourcing.
I am not aware of another public–private partnership that has such light-touch governance and focus on innovation, yet is delivering key frontline services at significantly lower cost and with year-on-year better outcomes.” Jack Hegarty, Joint Chief Executive/Managing Director, Malvern Hills and Wychavon Councils.
Out-of-hours contact centre supports the residents of Hull
If an emergency arises in Hull outside of normal working hours, the council is just a phone call away, with Civica's round-the-clock support on a single number.
The changing landscape for local government
A new working model to deliver integrated services in the run-up to 2025 and beyond