Harrow Council selects Civica’s cloud software to support improved tenant services

The Council has appointed Civica to accelerate its cloud ambition and help tenants access more online services

Civica, a global leader in software for public services, has won a major five-year contract valued at more than £500,000 with Harrow Council to implement its cloud-enabled Cx Housing and asset management software.

Civica’s software will support the Council’s ambition to adopt cloud technology and create a single view of tenants across its 5,000 properties to gain better insight. A customer portal will improve tenants’ online experience, by introducing repairs and service requests, rent payments and online applications.

Following a tender consultation process, the Council selected Civica to support its digital transformation, aimed at improving service delivery and delivering on future growth plans. More importantly, Harrow wanted to partner with an organisation with a strong social value ethos. They wanted to create a partnership that would support and give something back to the local community.

Mark Fosh, Program Manager at Harrow Council said,

We wanted a partner that not only provides the right technology for our business, but who could demonstrate strong social values and willing to ‘give something back’ to our local community. The new housing management solution needed to provide better data insight so we can deliver the best service to our tenants. Civica’s cloud-enabled Cx Housing and Keystone Asset Management software will help us achieve this and our cloud ambition.

In support of the social value partnership, Civica has sought help from its team to plant trees, assist park restoration or clear fly tipping with council employees, and provide an annual training day for residents or staff.

Jeff Hewitt, Executive Director of Housing and Communities at Civica, said:

We are delighted to have the opportunity to work in partnership with Harrow Council. The new cloud-enabled housing and asset management software will boost efficiency across the organisation for both tenants and employees. This crucial single view of data will ultimately improve services by delivering the right service to the right customer, at the right time.