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City of Wolverhampton Council drives rapid take-up of online services

Our MultiVue solution enables new possibilities for the City of Wolverhampton Council’s digital transformation programme.

By implementing our MDM solution it enabled the citizen to become more independent, allowing them access to the information they want quickly, any time they want. The Multivue platform offers real-time integration with Microsoft Dynamics, meaning the council released resource and improved efficiency.

Outcomes:

  • The ‘MyAccount’ portal attracted more than 3,000 new citizen registrations each month
  • Citizens and businesses performing more than 10,000 transactions a month
  • Created a golden record for 150,000 customers
  • Tangible cost savings delivered
  • Improved operational efficiencies with real-time integration with Microsoft Dynamics
  • Empowering data stewards to cleanse records and improve data quality.
I found Civica to be really receptive and open to delivering what we needed
Andy Hoare, Digital Transformation Programme Director, City of Wolverhampton Council

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