PerfectHome streamline delivery management to stores and customers with TranSend ePOD and integrated route planning
PerfectHome has selected TranSend ePOD and integrated route planning to provide an automated delivery management system that will replace paper processes, optimise the use of their drivers and vehicles, provide real-time visibility of the delivery operation and enable pro-active communication with stores and customers.
PerfectHome is a household goods retailer offering quality products to customers through weekly, fortnightly or monthly payment options with 70 stores in high streets and shopping locations across the UK.
They needed a system to plan and track deliveries at order detail level, including key data such as customer details, locations, product information, special instructions and time-windows – as well as any product-specific attributes.
Civica is supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 45 vehicles operating from their national and local warehouses.
Individual orders will be passed from their Open-Retail ERP system and TranSend will handle the route building, planning and optimisation. In addition, route compliance, will monitor the actual route against plan for assessment and driver debrief.
The TranSend ePOD app will be deployed on Android smartphone devices and will provide drivers with their route for the day with step-by-step instructions for each stop, including signature capture and recording of any events or exceptions as they arise. Deliveries will be GPS-tracked with the system highlighting any delays. Pre-delivery text alerts are to be sent to the customer or store automatically when the vehicle is a pre-defined distance away.
Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any events and exceptions as they occur, which means that PerfectHome can respond quickly.
We have selected TranSend to enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service. TranSend offers us an integrated route planning and proof of delivery system with the flexibility to support business growth and handle any changes required in the delivery process workflow.
Jeannette Davies, New Business & Logistics Director at Perfect Home