Using technology to revolutionise community healthcare in Blackpool

4th July 2022

Creating a more organised workforce and improving the patient experience

Blackpool Teaching Hospitals NHS Foundation Trust piloted Civica Scheduling (formerly Malinko) across Community Services teams.

Charles Peill, Service Co-Ordinator, Blackpool Teaching Hospitals NHS Foundation Trust details the outcomes.

Key outcomes

  • Workforce planning intelligence has been transformative
  • Staff caseloads are allocated appropriately, with more time to provide holistic care
  • 40% of senior clinicians’ time is spent on non-clinical activity, supporting the appointment of admin staff to free up their time.


Download case study

Charles Peill,

Service Coordinator,

Blackpool Teaching Hospitals NHS Foundation Trust

Civica Scheduling provides functionality and insight that isn’t possible with our existing EPR system. The captured data from the mobile app allows managers to report on caseload, capacity and demand – providing evidence of the needs of each unique population and allowing managers to plan staffing levels effectively. No other system we utilise can provide this.