A Word from the Wise

We believe that by working together, technology can improve public services for everyone

Technology continues to support us in our everyday lives. However, the older generation is often perceived as a group not wanting to or having the skills to engage online.

We believe that by working together, technology can improve public services for everyone. So we took the time to listen to the over 70s in our community. This is what they said - a Word from the Wise.

Our new research shows that the over 70s appreciate and enjoy using online services. They are equipped, savvy and ready to engage. Public services are playing a vital role in delivering services in these exceptional circumstances and the findings give leaders reassurance that technology can further support this age group. 

Tony Hughes, Executive Director for Local Government, Civica

 

51%

of UK citizens over 70 years old own a Smart TV

65%

of over 70s use a smartphone more than once a day

68%

of over 70s are very comfortable in using a laptop


Insights from our over 70s

We identified ten key findings on technology and the use of online public services by our over 70s

Discover more

31%

of public service leaders actively involve over 70s in service design

58%

of public services provide citizen technology education services

83%

of leaders feel AI technology can improve support for the over 70s

The pandemic has shown the power of technology in keeping us connected with each other and this study provides a welcome insight into how we can build on this, ensuring technology is accessible for all to benefit.

Julian David, CEO, techUK


Join the conversation as together we explore how we can improve public services for everyone - #AWordFromTheWise

A Word from the Wise study methodology
  • The A Word from the Wise citizen survey was conducted by independent market research specialist, Censuswide, on behalf of Civica. A total of 2,123 citizens over the age of 18 (including 1,001 aged 70 and over) from across the UK were surveyed in May 2020
  • The A Word from the Wise public sector leader survey was conducted by independent market research specialists, Censuswide, on behalf of Civica. A total of 120 public sector leaders (weighted for even spread of organisational type) across the UK were surveyed in May 2020
  • The A Word from the Wise focus groups were held with UK citizens aged over 70 in Aberdeen, Bristol, Lisburn and Manchester during December 2019