How we can help with Blue Badge processing

Our dedicated Blue Badge processing team can provide an all-encompassing administrative service to support you when resource is low or overstretched during busy periods, or for longer periods as part of your drive to reduce costs.

Tailored to your requirements, our Blue Badge processing services are individually modelled on our client’s policies and procedures, making our service completely seamless and compatible with your existing in-house solutions.

Our exclusive partnership with Access Independent allows us to provide a unique end-to-end service; handling all types of eligibility assessment including desktop and face-to-face mobility assessments.

Our team can manage:

• All paper handling, including the storage of any documents for appeal mediation
• First stage appeals processing – our team are trained in dispute resolution; we'll mirror your appeals protocols to ensure your customer satisfaction rates are maintained at a high level
• Inbound and outbound call handling – we'll do the chasing so you don’t have to!
• Web-based and face-to-face mobility assessment
• Liaison with any third-party Occupational Therapy assessors – providing a single point of contact for our clients
• Arranging print and issue of badges once assessment is complete
• Tap-on/tap-off service – we can provide as little or as much resource as you need, only when you need it
• Providing suggestions for investment, service efficiency and technology improvement

Customer success

In partnership with Worcestershire County Council, we've provided Blue Badge services to the districts of Malvern Hills, Worcester City, and Wychavon since 2013. In line with our keen focus on providing quality services, we've an unbroken record of hitting our Key Performance Indicators month-on-month since the contract started.

The team process Blue Badge applications and renewals end-to-end. From deciding on eligibility to producing the badge for the customer, a high standard of service is consistently delivered well within service level parameters. Customer compliments received about the speed and efficiency in the way badges have been processed in the past are evidence to the way in which this service is delivered. Sarah Daniel - Digital Transformation Manager, Worcestershire County Council

Watch our short video to learn more about the processing services that Civica OnDemand delivers to over 100 local authorities.