Customer Service
Effective IT Customer Support

About us

We’re committed to providing first class customer support.
Our expert  team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Userbase - Civica Customer Information Portal

  • Latest information 
  • View downloads
  • Share knowledge

  Click Here  

Service Desk

  • Technical support
  • Online call logging
  • Knowledge base and self-help facility

  Click Here  

Please Note: 

Some customers have not yet moved to Service Desk. If this is the case then you will need to log onto Civica SDS/W2 support system.

SDS / W2 Customer Support

Request a call back

Please complete this form to contact Civica.

Privacy – At Civica we take your privacy seriously. We collect data via our web site to operate effectively. We will use the information you provide only for the purpose of responding to your enquiry, and will route your details via email to the appropriate department.

You can read our full privacy notice here

By clicking ‘Send’ I consent to you sharing my details via email with the appropriate department(s).