Training Consultant – Case Management Software

Home Based with travel

22nd December 2020

Location: Home Based with travel

Salary: Competitive + benefits

Do you have an interest in working with cloud based, cutting edge technology? Are you excited by the opportunity to provide training to our customers on our case management software? We have an exciting opportunity for a Training Consultant to provide consultancy, training, and QA services to iCasework customers..

Civica is a technology business with innovation at its heart and our smart software continues to help deliver the public services of the future. In this position you will provide remote & on-site training to end-users in the administration and use of the iCasework platform.

Life at Civica

Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.

Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working: less commuting, more time with your friends and family.
  • ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
  • Financial Times - Diversity Leader 2020: We’re committed to maintaining an inclusive and supportive culture.
  • Top rated employer – Glassdoor: Our average length of service is 9 years.
  • Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

About You

The successful candidate will have excellent communication skills along with the ability to work in a customer facing role. You will have a genuine interest in the Software industry along with the motivation to learn new skills, both commercial and of a technical (IT) nature.


  • Excellent interpersonal skills, able to communicate clearly with people at all levels. Able to develop strong on-going relationships with clients to encourage retention and continued use of services.
  • Ability to work independently recognising and setting priorities for self.
  • Ability to work as part of a team.
  • Motivated to learn and prepared to learn new skills, both commercial and of a technical (IT) nature.
  • Time management skills with the ability to work with minimum supervision.
  • Prepared to travel throughout UK and Ireland


  • Tailor bespoke training for alternative use cases of the iCasework platform
  • Maintain existing training materials and course content in line with product development. Create new courses and training materials to support new products
  • Liaise closely with client project teams and client managers to identify requirements and create workflows to reflect customer operating processes within the iCasework platform. 
  • Communicate effectively with customers in advance of agreed tasks, provide progress updates during tasks and on completion, highlighting issues and recommending follow-on actions.
  • Demonstrate products to potential new and existing clients covering both private and governmental organisations.
  • Test new releases of the iCasework software to ensure the quality and functionality of software operate to specification. Produce failure reports.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2020.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Click here to apply