Operations Manager

Home Based with UK Travel

25th October 2021

Job title: Operations Manager

Location: Home based with occasional travel as and when may be required

We are currently recruiting for an Operations Manager who will take full operational responsibility for the Modern.Gov Business Unit Operations, including service delivery, Customer Support and associated P&L achievement.

Modern.Gov is our market leading solution for governance and meeting management, used by 76% of councils in England and Wales. Civica Democracy and Engagement is the UK’s leading provider of end-to-end ballot, election and voting services.

Life at Civica

Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company. 

Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working: less commuting, more time with your friends and family.
  • ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition. 
  • Top rated employer – Glassdoor: Our average length of service is 9 years.
  • Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

The ideal candidate will have:

  • Experience of people management within a software house or similar SaaS organisations and delivering software to the public sector, being market connected and delivering business value
  • Proven operational management experience, implementing software and/or infrastructure implementations 
  • Proven record of developing client and internal customer/partner relationships
  • Ability to manage expectations and control change in an IT projects environment.  
  • Excellent Planning capabilities, both strategic and reactionary.
  • Ability to motivate and communicate team members and key stakeholders both internally and externally 
  • Excellent interpersonal and communication skills including the ability to empathise with staff, partners and their clients shaping communication style as appropriate.
  • Commercial judgement and acumen.

Key Duties and Responsibilities:

  • Working closely with the Technical Director, Managing Director and others to review priorities and timescales for product delivery and customer needs
  • Put plans in place to deliver the necessary analysis for approved projects
  • Creation, management and review of requirements, design, estimates and other materials
  • Influencing product strategy by monitoring market needs, considering technological advances, competitor products and the changing requirements of customers
  • Review and management of incoming enhancement requests and production defect fixes, and help prioritise developments for release

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021. 

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.





Please attach your current CV to the email.

Email us
A teenage office worker sits at her desk and speaks on her telephone headset