Civica launches innovative cloud platform for health insurance

Putting new levels of customer experience at centre of Health Fund strategies

Sydney, 28 October 2020: Civica, a global leader in software for public and community services, has announced the launch of Civica Ensure. The new cloud-enabled health insurance platform will help organisations focus on the changing needs of their members while building stronger member relationships.

Building on 30+ years of experience in the insurance sector, Civica’s new software offers a single cloud-based platform to manage end-to-end health insurance customer journeys from product setup, policy management and claiming to billing and reporting. While providing all necessary components in a turnkey solution, it also easily integrates with other best of breed solutions for CRM and digital applications.

Designed with a strong member focus, Ensure provides features such as real-time quoting, real-time member experience analytics, eligibility checks, straight through processing of claims, Medicare rebate management, provider contracts and number of other requirements to maintain accurate member information. This helps organisations easily acquire and on-board new members, maintain a higher retention rate and deliver better more personalised member experiences.

Compliance is also a feature of the new solution, being fully compliant with relevant Australian legislation including Private Health Insurance Act 2007, privacy, and security and certified ISO9001, ISO27007 and ISO22301.

“We’re proud to be providing digital solutions for 5 out of the top 10 private health insurers in Australia, and for over 30 years we’ve been helping private health organisations in Australia achieve great outcomes for members. Civica Ensure is the latest iteration of our solution,” says Vinay Chand, Managing Director, Civica Health.

“It was fantastic to collaborate with our customers to design a best of breed solution that puts members experience at the centre. In these particularly challenging times for health insurance providers, we strongly believe that technology can help with member retention and growth, providing them with a great user experience, while streamlining operations for back end staff, saving time and money.”

Civica Ensure was officially launched today at the Informa Connect Health Insurance Summit. It was announced during a presentation from guest of Civica, David Rankin, Director Clinical Governance & Informatics, Cabrini Health. Dr Rankin spoke about the power relationships in private hospital care and the major opportunity for health insurers to be part of the solution to improve overall outcomes.