22nd May 2020

Civica announces three-year contract with Chadwicks Group

New deal will see Chadwicks Group digitise its delivery and collection processes

Chadwicks Group, Ireland’s leading builders’ merchants has agreed a three-year contract with Civica, a global leader in software for public services. As part of this new deal, Chadwicks Group will use Civica’s TranSend electronic proof of delivery (ePOD) and route management cloud-optimised software to digitise its delivery and collection processes.

The announcement forms parts of the ongoing digital transformation of the Chadwicks Group business.

TranSend route planning will enable Chadwicks to dynamically build routes using simple ‘drag and drop’ allocation of jobs to vehicles. Routes will be uploaded to the driver’s device and can be updated with new job details during the day. The same ePOD app will be used by third-party contractors, including two-way messaging, to provide comprehensive tracking and visibility of the whole delivery operation.

TranSend ePOD will replace current paper processes with electronic data capture to provide accurate, real-time tracking and delivery visibility for improved customer service.

Intelligent, workflow-driven processing will include all touchpoints of the delivery and collection cycle for both goods for resale and hire equipment. This includes load confirmation, collection from supplier for on-delivery to customer, cash processing, and returns. Business and customer alerts will also be generated based on job-specific requirements including estimated time of arrival to ensure customers have the delivery and collection information they need when they need it.

“Today’s announcement forms a significant part of our digital transformation journey as we continue to enhance our digital engagement with our customers and provide a best in class customer experience. With 50 branches nationwide, the ability to easily allocate and track deliveries at branch level provides us with the tools necessary to modernise and better control our current business processes. A single view of performance across our own fleet and that of our third-party contractors will bring structure and efficiencies to our logistics operations. In addition, we will be able to provide very clear and timely delivery and collection information to our customers which will prove hugely beneficial.”
Andrew Hewat, Strategic Business Development Manager, Chadwicks Group

"We are delighted that Chadwicks Group has selected Civica's TranSend Intelligent ePOD and route planning software. This project will provide them with a single view of the delivery operation, including third-party drivers, to more strategically manage resources and assets.”
Keith Hawker, Managing Director of Transport at Civica


About Chadwicks Group:

Chadwicks Group is Ireland’s leading building merchanting company with 50 branches in the Republic of Ireland. It employs 1,300 people and offers unrivalled value, service, expertise and knowledge to the sector. Chadwicks Group has contributed to the fabric of everyday life in Ireland for over 200 years, supplying products and building materials to homes, hotels, buildings and transport networks throughout the country. Chadwicks Group currently operates the Chadwicks, The Panelling Centre, Cork Builders Providers, and Davies builders' and plumbers' merchanting businesses in the Republic of Ireland. Chadwicks Group is part of Grafton Group plc.



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