Digitising services. Improving lives

Helping public services innovate and excel with digital solutions

Civica helps organisations that deliver essential everyday services to rapidly transform their customer experience, improve operational efficiency and enhance performance through deeper business insight and scalable cloud platforms.

As a trusted partner, our proven end-to-end digital transformation capability is delivering better business outcomes for more than 500 organisations across the public and private sectors. Together, we are transforming services and improving lives.

How we can help

We drive digital transformation through teams of specialists, outcome-based projects and full end-to-end transformation. Combining proven agile and right size methodologies with strong domain knowledge and technical expertise, we enable organisations to transform, innovate and grow; adapting to a changing landscape and achieving digital excellence. 

Providing a complete end-to-end capability – from strategic consultancy and analytics to designing, building and managing secure, integrated digital solutions – our tailored user-centred approach supports organisations through every step of their digital journey. 

The value we deliver

We support organisations on their journey to digital excellence, enabling them to become mature digital businesses and achieve:

Deeper business insight

Improved operational efficiency

Enhanced customer experience


With you every step of your digital journey

Our proven approach supports you at every step of your digital journey, delivering value as you continue to evolve and improve services to meet your customer’s future needs.

#1 Envision

We start our journey by helping you define the art of the possible to identify key outcomes and build a clear digital vision.

  • Assess your digital maturity
  • Build a clear vision & strategy
  • Develop your business case for change

#2 Discover

Next we help you to create a more compelling digital experience, using deeper analytics and customer research.

#3 Design

Using the latest UX and design principles, we rapidly bring your digital vision to life in our innovation labs.

  • Using UX principles, quickly ideate & visualise working prototypes
  • Continuous user testing and refinement
  • Deliver better engagement through enriched content design

#4 Deliver

With our suite of customisable platforms and proven agile methodologies, we build integrated digital services.

#5 Manage

Our reliable and secure managed services ensure your business-critical applications continue to perform and deliver.

  • Dedicated application support
  • Secure hosting in UK data-centres
  • Optimise and continuously improve

Why we are different

  • Complete end-to-end digital capability - From consultancy and strategy to designing and building secure, integrated digital solutions and their ongoing management and support
  • Customer focus & domain expertise - Our focus is on solving our customer's challenges using digital technology. We have a strong sector expertise across government, public safety, travel & transport, financial services & regulated markets
  • Proven approach & technical ability - A rich heritage in business consultancy and high-quality software engineering that goes back nearly 40 years
  • Our people & values - Specialist teams in locations across the UK and Vadodara provide the right mix, scale and expertise to suit any project and budget requirements
  • Long-term relationships & partnerships - We are the trusted digital partner for over 500 organisations across both the public and private sectors
  • Strong ecosystem of partners - Enabling us to make recommendations best suited to customers’ objectives, budget and existing infrastructure
  • Committed to quality & security - ISO 9001 and ISO 27001 certified, with secure development facilities
  • Security cleared - Over 500 employees cleared (SC & DV) for secure Government projects
  • Part of the Civica Group - We are part of the Civica group a market leader in business-critical software, digital solutions and managed services.

Civica - the trusted digital partner for...

Learn more about how we can support your digital journey