12th March 2019
The Stonnington Library and Information Service fine-tunes its community focus after streamlining operations with Spydus
Spydus reduced the administrative burden on the library staff by automating processes enabling them to focus on more strategic projects that make an impact on the community.
The Challenge: Library staff at the City of Stonnington in Melbourne’s inner south-east have always sought to improve processes within some key components of their operations, such as ordering and distributing library collections to their four branches, and making Stonnington’s rich local history more accessible to their community. In both these areas, highly administrative and time-consuming processes often resulted in delays in getting resources out in a timely manner.
The City of Stonnington Council, comprising the leafy suburbs of South Yarra, Prahran, Windsor, Toorak, Armadale, Kooyong, Glen Iris, Malvern and Malvern East, keeps the citizen at the heart of the service. It supports its community through four libraries and History Centre, all running on Civica’s Spydus LMS.The library service is supported by 65 employees, who service 54,000 visitors per month at all the five locations. The Council has been a Spydus customer for two decades now, and have upgraded their system regularly to ensure that it was on the latest platform and benefit from developments in the software.