Civica Revenues & Benefits

Now, more than ever, citizens across the UK are demanding channels that allow them to interact with their local authorities how they want, when they want.

Civica’s cloud solution was designed from the ground up to support convenient, efficient digital transformation in local authorities, supporting all channels and touchpoints, while driving the take-up of online customer self-serve.

In house servers take up a significant amount of room and require regular monitoring and maintenance. By upgrading to the cloud you can remove these costs, freeing up your IT and technical teams for more interesting and productive tasks. Transitioning to a paperless process and freeing up significant office space allows local authorities to see significant ROI from their investment in digitisation.

By creating a single view of customer interactions across revenues and benefits, we ensure consistency across all channels.

No more missed requests, no more double entry of data, Civica Revenues & Benefits provides the most efficient customer communications and status updates possible.

Access Revenues & Benefits from any connected device, empowering your staff with a single holistic customer record and audit trail – perfect for team members who are regularly on the go!

Our new-and-improved UI and easy-to-use systems reduce training requirements, dramatically cutting down the investment needed when upskilling new hires.

By reducing back-office manual intervention and automatically updating accounts and claims from customer submitted transactions, Revenues & Benefits drives GDPR compliance and government returns.

Automation helps to dramatically reduce human error across your Revenues & Benefits function, ensuring that people get the money they urgently need on time, every time.

Civica Revenues & Benefits provides deep insights into your performance, demand reporting and management information, allowing you to make informed decisions and develop a complete understanding of your Revenues & Benefits service.

Improve the quality of your data and turn your insights into the best outcomes for your citizens.

Many local authorities struggle with keeping things efficient. Revenues & Benefits has, historically, been incredibly difficult to improve efficiencies in – our cloud systems are here to change this.

By automating revenues and benefits processes, councils can accelerate both collection and claim processing times, effectively freeing up key team members for other critical tasks, all while reducing the risk of human error.

Built on best-in-class cloud technology, the Revenues & Benefits cloud upgrade reduces technical debt and increases the overall resilience of your function. Keep your data safe and your service always running.

Savings come from being able to decommission on premise data centres & freeing up building space. Also no longer requiring Citrix or RDP licenses to access the existing on premise solution, plus the hosting side of the solution, frees up systems teams from applying releases/patches and carrying out data refreshes.

Usually 4-6 months.

This will generally depend on the number of modules purchased and to what extent automation is being used to support the function.

Full time project management with access to specialist consultants will be provided over the course of delivery. Civica is governed by a robust project management policy, which includes change management. Full details will be provided at the project kickoff meeting.

Cloud clients get the updated web-based user interface which provides more information at the top level and less clicks to access other data. The interface is more user friendly, intuitive, and more accessible for system users who have colour vision or visual impairments. It is a fully managed cloud service hosted in Azure with all the associated security benefits this brings.

All the on-premise functionality has been included in the cloud upgrade though certain lesser used screens such as job and report submission screens and parameters are deployed to the desktop via RDS in the current Windows format.

The cloud offering reduces risks associated with business continuity due to the robust nature of the Azure network. Furthermore, it negates the requirement to upgrade and maintain servers on premise. Note also that customer service offerings can be tailored to customer needs.

Train, Test & Production will remain available to upgraded customers.

Yes, both the main data centre and the fail over data centre are UK based.