Housing Community Day

15th May 2018 Hilton Metropole,
Birmingham NEC

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Housing Community Day 2018 - Agenda

Date: Tuesday 15th May 2018
Venue: The Hilton Metropole, Birmingham NEC



09.30 - 10.00

Registration, refreshments and networking 

10.00 – 10.20

Welcome and introduction
Mark Holdsworth, Sales Director

10.20 - 11.10

Panel discussion: Is technology the answer to complex challenges and better service delivery? 

Panel host: Kim Ryley, Director at Torque Leadership

Panel members:

  • Brendan Fowler, Director at Prospect Community Housing
  • Claire Sockett, Head of IT at South Yorkshire Housing Association
  • Paul Rowley, Head of Information Services at Havebury Housing Partnership


  • Digital & Big Data - what does it mean for you?
  • Alexa, are you the future? Are Smart Homes the answer?
  • Are you being served? Or would you rather people served themselves?
  • Why not Azure?
  • Master/Mistress of the Universe - how digitally savvy is your leadership team? 

11.10 - 11.30


11.30 - 12.30



Overview and future direction of Cx Housing
Enhancing your customers' experience. The session will provide an update on:

  • v18.4 release
  • Cx Contractor
  • Information Management Module (GDPR)
  • Customer implementations & go lives


New developments and future working relationships for Abritas Housing Solutions
Sharing best practice. This session will focus on:

  • New functionality
  • Consultative approach to development
  • Working relationships - Account managers & Technical account managers
  • Best practice & compliance - better ways to share information & knowledge


New developments and future direction of Keystone Asset Management
Making your life simple. This session will take a look at how recent development can make your processes easier and more manageable.

  • New development v18.1
  • Information Management Module (GDPR)
  • New features based on customer feedback in v18.2
  • What's planned for v18.3 & v18.4


Recent developments and future direction of Servitor Repairs Management
An interactive session on the development within Servitor and Civica Mobile roadmap.

  • Overview of v18.1
  • Oracle update & key development themes
  • Interactive session on proposed development
  • Information Management Module (GDPR)

12.30 - 13.45

Lunch and networking - meet your peers

13.45 - 14.45



GDPR – why it really doesn’t matter by Havebury Housing Partnership
How should organisations do data protection and why GDPR is no more than a jolly good excuse. 


M3 Central: Improving repairs reporting by M3
How it can improve repair reporting and assist staff who work with a Schedule of Rates.


Cx Contractor Workforce 
A comprehensive, modern workforce management solution. This workshop showcases the solution summary, provides an up to date development preview as well as an opportunity to feed in to mobile working requirements. 


Housing Allocations and Homelessness Law & Policy Update by Neil Morland, Housing Consultant


Meeting the Compliance Agenda by Pennington Choices
Given the increased scrutiny on providers to demonstrate and evidence compliance, it is imperative organisations understand what they are legally required to do across gas, electric, asbestos, water hygiene and fire safety, plus what best practice looks like.  


Homeless Module - what's next?
We want to capture customer feedback on the re-designed module, as well as, identify new enhancements that would be of benefit. 

14.45 - 15.15

Break and networking

15.15 - 16.15



Getting the best out of Cx
Here you have the opportunity to join a number of roundtable discussions to explore the following key topics:

  • Rents
  • Repairs
  • Allocations
  • Case management
  • Communications engine


Drowning in data but starving for insight
With so much data being generated across organisations, how do you ensure that you are deriving real operational value from it? Will the data you have support your capability to comply with GDPR?  


Housing Allocations and Homelessness Law & Policy Update by Neil Morland, Housing Consultant 


Abritas Housing Portal 
Ahead of starting work on updating the portal, this session will cover a range of areas to understand customer needs: 

  • Mobile responsive - what should this cover?
  • Document upload - where else would this be useful in the workflow?
  • Application forms - is there a shift towards a shorter simpler approach?


Streamlining the Gas Compliance process by Gas Tag


Efficient administration of Financials and Housing
Discover how a 'self service' approach within your organisation can lead to efficiency and cost savings.