How we're different to other resilience suppliers ...

1. Great Net Promoter Score

Net Promoter Score measures the willingness of clients to recommend a company's services to others, customer satisfaction and brand loyalty. In Civica's latest survey, scores for "likelihood to recommend the OnDemand service" were eight or above (out of ten) and all clients said they were either satisfied or very satisfied with the service.

2. 100% customer retention

Not one of our clients has left us!

3. Quality is our no.1 priority

Our focus has been, and always will be, on the delivery of high-quality work, with minimal errors. All of our employees have over 5 years' experience and are trained to ensure only great quality resource is supplied to our clients.

4. Over 100 clients

We're delivering more than 30 types of service to over 100 local authorities.

5. Fantastic references

Our Net Promoter Score measures customer satisfaction, but why not hear it from the horse's mouth. Our clients are more than happy to share their experience of OnDemand so that we can share it with you. Here are just a few:

"We have a very good relationship with Civica and have found their OnDemand service to be flexible in meeting our changing needs. They are able to take on additional work at short notice and their output is excellent in terms of its quality and quantity. We will continue to use the service and would recommend it to other authorities." Bill McCafferty, Eastbourne Borough Council

"I've found the staff put forward to work on the contract demonstrate a sound understanding of Council Tax legislation, the systems and quickly adapted to our policies and procedures around empty homes reductions in particular. Civica OnDemand manages its team effectively, regularly seeking feedback on the performance of the team and arranges additional resource at short notice.” Brian Murphy, The City of Edinburgh Council

“We have been thoroughly impressed with the service provided by Civica OnDemand in connection with our recent SPD review, in terms of both cost and accuracy. The resulting number of discount removals exceeded our most optimistic expectations and has contributed significantly to the achievement of our tax base growth target.” David Tattoo, London Borough of Tower Hamlets