The intrinsic value of libraries as public spaces: Physical-digital, communicating the new normal

A Civica Changing Landscape™ report

Libraries need to evolve to bridge the gap between digital and physical experiences, reveals UTS and Civica research 

  • Almost 90 percent of library users think online library services are important, yet only 61 percent are satisfied with the online experience
  • Survey respondents across three global regions consistently identify online library interfaces as difficult to use and navigate
  • Improving the user experience is a top priority for libraries looking to improve online services

Bridging the gap between online and physical experiences is a key challenge for libraries, reveals the latest Civica Changing LandscapeTM Report: The intrinsic value of libraries as public spaces – Physical-digital, communicating the new normal.

The report was developed by the Institute for Public Policy and Governance, University of Technology Sydney (UTS) and Civica, a market leader in business-critical software, digital solutions and managed services for organisations around the world helping transform the way they work.