Cx Housing

Customers expect a better, faster, always-on service. Just like experiencing online banking and shopping.

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Better insight for your employees and better service for your customers 

Cx is the only housing management solution created to meet the challenges of the modern social housing provider. It focuses on customer experience, connecting your customer and property data to create a single version of the truth so you can easily manage your customers' differing needs.   

 

Cx Housing’s web-based platform allows you to work from home or out in the community. Access data from any location to manage customers, properties and contractors in one cloud-enabled solution. It simplifies customer communications across multiple channels. And it integrates seamlessly with Office 365 and SharePoint to help you get more done every day. 

 

You can simplify how customers receive information using the combined CRM and communication module - making sure it meets their preferred choice of communication.  

 

The built-in portal allows customers to access services at a time convenient to them. And our mobile solution helps your teams work at any location, online and offline, using any device. 


Why choose Cx Housing?

  • Single view - puts information at your fingertips and is easy to navigate for rapid access.
  • Quick find - uses an intelligent search and dynamic filters to quickly display relevant information.
  • Data capture - integrated eForms to capture information, signatures and images.

 

Why choose Cx Housing Management Software

  • Enhanced customer experience putting customers at the heart of service delivery
  • Improved productivity accessing to data whilst visiting tenants at home, or undertaking inspections or surveys

The Changing Landscape for Social Housing

A practical guide to achieving a sustainable future

 

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Meeting the challenges of social housing management

Social housing providers are tackling a myriad of policy, financial and user-demanded changes. A changing population adds to the pressure as providers must understand their customers and provide them with appropriate services.

Cx Housing helps you manage these challenges by enabling you to put your customers and tenants at the heart of service delivery. An integrated customer relationship management and communication module helps you manage all your customer interactions in one place, including your customers' preferred language and communication channels. It's simple to segment your customers into groups based on their needs, so that you can proactively engage with them.

Cx Housing also helps you manage your property assets. You can create a hierarchy of assets to reflect the needs of your organisation and the complexity of the mix  - from different tenure types and occupation periods, to schemes, blocks and estate management, as well as multi company relationships.

With Cx you have the peace of mind that data is securely stored, and the freedom to work from anywhere using a tablet, smartphone, laptop or desktop computer.

Your solution can be deployed and managed in house by your IT team. If you prefer to focus on your housing management operations, we can provide an end-to-end solution, securely hosting and managing the application for you, including software deployment and updates. A managed service can help you reduce costs, minimise risk and increase efficiencies.

At a time of significant change and uncertainty brought about by government reforms to housing and welfare as well as public sector budget savings, we were looking for a partner to help us transform housing services. We have a long standing relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents.”
Mike Weston, Head of ICT, London Borough of Enfield

Some of our housing customers include:

Find out more about how Civica can transform the way you work