Customers expect to be able to make contact how and when they want. Having access to up-to-date information is critical in responding to these needs.
We provide cloud-based software to help you gain better insight and integrate your services with ease. We connect employees and customers through the right channels to meet the rising demands of your customers.
With a focus on customer experience, Cx, the digital platform for social housing connects your customer and property data to create a single version of the truth. It allows you to better manage the customers' differing needs and the property they live in. With access to this information your front-line teams can make decisions and deliver the right service whether they’re out in the community or responding to enquiries at the office.
You can simplify how customers receive information using the combined CRM and communication module - making sure it meets their preferred choice of communication.
The built-in portal allows customers to access services at a time convenient to them. While our mobile solution assists your teams to work at any location, online and offline, using any device.
Why choose Cx Housing Management Software
Enhanced customer experience putting customers at the heart of service delivery
Improved productivity accessing to data whilst visiting tenants at home, or undertaking inspections or surveys
The Changing Landscape for Social Housing
A practical guide to achieving a sustainable future
Meeting the challenges of social housing management
Social housing providers are tackling a myriad of policy, financial and user-demanded changes. A changing population adds to the pressure as providers must understand their customers and provide them with appropriate services.
Cx Housing helps you manage these challenges by enabling you to put your customers and tenants at the heart of service delivery. An integrated customer relationship management and communication module helps you manage all your customer interactions in one place, including your customers' preferred language and communication channels. It's simple to segment your customers into groups based on their needs, so that you can proactively engage with them.
Cx Housing also helps you manage your property assets. You can create a hierarchy of assets to reflect the needs of your organisation and the complexity of the mix - from different tenure types and occupation periods, to schemes, blocks and estate management, as well as multi company relationships.
With Cx you have the peace of mind that data is securely stored, and the freedom to work from anywhere using a tablet, smartphone, laptop or desktop computer.
Your solution can be deployed and managed in house by your IT team. If you prefer to focus on your housing management operations, we can provide an end-to-end solution, securely hosting and managing the application for you, including software deployment and updates. A managed service can help you reduce costs, minimise risk and increase efficiencies.
At a time of significant change and uncertainty brought about by government reforms to housing and welfare as well as public sector budget savings, we were looking for a partner to help us transform housing services. We have a long standing relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents.”
Mike Weston, Head of ICT, London Borough of Enfield